Embage: Chat and Voice Receptionist for Your Site, Free Plan
In short
- Embage lets you build a chat and voice agent for your website without code. It answers from your own documents, saves leads and connects to 360+ apps.
- Free plan: $0 forever, no card. Paid plans start at $19 a month. It is in early access.
- The money angle: a half-time person answering customers costs hundreds of euros a month. This starts at zero.
Who answers your website visitors at 11 p.m.? Nobody. And the customer who asked about price or availability goes to the next shop. The old fix is hiring someone or paying for a big support platform. The new one is a receptionist you build in an afternoon. How much does it cost to try? Nothing.
What Embage is
Embage is a no-code builder for AI chat and voice agents. It showed up in The Neuron’s roundup of new tools on November 2. You choose what the agent does (support, sales or collecting feedback), set its tone, and give it your documents. It answers visitors on your website and on Telegram, and it searches your own material instead of guessing.
It does more than talk. The agent saves leads, tickets and feedback, and it can run actions in more than 360 connected apps, such as Shopify, HubSpot and Gmail. Your team can jump into any conversation and take over. After each conversation ends, Embage scores it from 0 to 100 and lists suggested next steps.
The page says the product is in early access. Keep that in mind when you plan around it.
Pricing
| Plan | Price | What you get each month |
|---|---|---|
| Free | $0 forever, no card | 200 knowledgebase searches, 500 datastore writes, 250 integration calls, website chat embed. With your own OpenRouter or Vercel AI Gateway key, chat replies use 0 Embage credits. |
| Starter | $19 a month, 7-day trial | 1,000 AI credits, 100 voice sessions, 1,000 knowledgebase searches, 1,000 datastore writes, 200 integration calls |
| Pro | $59 a month, 7-day trial | 3,800 AI credits, 500 voice sessions, 1,500 knowledgebase searches, 10,000 datastore writes, 300 integration calls |
| Enterprise | Custom | Dedicated support, security and deployment review |
Prices are in dollars on the page (you can also switch to rupees). The free plan has no voice sessions listed. Voice appears on the paid plans.
Do the math: say a half-time person answering customers costs you €700 a month. That is €8,400 a year. Embage Starter is $19 a month, roughly €210 a year. Pro is $59, roughly €650 a year. Even if the agent only handles the easy questions, the gap is thousands of euros. The €700 is my example, the dollar prices come from Embage’s page, and the euro figures are rounded.
Set it up step by step
- Sign up. Go to app.embage.com/signup. The free plan needs no credit card.
- Pick the job. Support, sales or feedback. Start with one. Support is the easiest to test.
- Set the tone. Write how your brand talks: short, polite, no jargon. Tell it what it must never promise.
- Feed it your documents. Price lists, shipping and return rules, product guides, FAQ. The agent searches these, so clean documents mean better answers.
- Connect your apps. Add the ones you use: your shop, your CRM, your mail. Start with one so you can check each action.
- Embed it. Paste the snippet on your site, or connect Telegram.
- Add your own model key (free plan). Plug in an OpenRouter or Vercel AI Gateway key so chat replies cost 0 Embage credits. You then pay the model provider directly.
- Test like a customer. Ask ten real questions, including tricky ones. Read how it answers. Fix the documents, not the agent.
- Check the scores. After each conversation you get a 0 to 100 score and next steps. Read the low ones first.
Real use cases
- After-hours receptionist. Opening hours, delivery times, prices, availability. The agent answers and saves the lead for the morning.
- Lead catcher. A visitor asks a question, the agent collects name and contact, and pushes it to your CRM.
- Order and ticket helper. Common questions about status and returns, with a handoff to a human when it is stuck.
- Feedback collector. After a purchase, ask three questions and score the answers.
Here is how it fits my own work. In a car parts shop like GiantParts, buyers keep asking the same thing: will this part fit my car, is it in stock, how fast do you ship? An agent trained on your listings and shipping rules could take the first round of those questions. I have not tested Embage on it yet, so I will not promise results. That is the first thing I would try.
Limits and weak spots
- Early access. Expect rough edges and changes. Do not build your whole support on it on day one.
- Free plan is small. 200 knowledgebase searches a month will run out fast on a busy site. Watch the counters.
- Free means your own key. The 0-credit chat replies need your OpenRouter or Vercel key, and you pay that provider.
- Voice is on paid plans. The page lists voice sessions only from Starter up. It mentions the website and Telegram. I saw nothing about answering a phone line.
- Garbage in, garbage out. If your documents are old or contradict each other, the agent will repeat that.
- It can still be wrong. Keep a human handoff and do not let it promise prices or deadlines you have not written down.
Alternatives
- Tidio. Website live chat with AI replies, popular with small shops. Check current plans.
- Chatbase. Train a chatbot on your own documents and embed it on your site. Check current plans.
- Intercom. Bigger support platform with an AI agent. Better for larger teams, usually more expensive.
I list these from general knowledge and did not recheck their prices today, so compare before you choose.
Ivan’s Take
A free tier with a real set of limits is the right way to let people test an agent. The idea fits what I like: a cheap system that replaces a boring, expensive task. It is early access, so I would run it next to a human, not instead of one. I would build it for the car parts questions first and measure how many it answers correctly before I let it near a customer alone.
Sources: Embage · The Neuron
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